Returns & Exchanges

We want you to love your Twelve South gear, but if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all original purchases. Items must be returned in their original packaging with all included accessories to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and shipping zip code to begin the process.

2

Print Your Label

Select the items you wish to return and download your prepaid shipping label provided by our support team.

3

Package Your Gear

Securely pack your Twelve South product in its original box and attach the return shipping label to the outside of the package.

4

Drop Off and Track

Deliver your package to any authorized carrier location and keep your tracking number handy until your refund is processed.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing